Our current lead time is about 4-7 business days, not including transit time. For International shipment lead times, please email firstname.lastname@example.org for further assistance.
Re-selling P.F. Candle Co. products on 3rd party sites such as Amazon, Ebay, Etsy, etc. is strictly prohibited. If we find out that you are re-selling on any of these sites, your account approval will be revoked. Please check out our terms of service for more information.
We do not offer testers at this time, please stay tuned for future wholesale emails for any updates. We apologize for any inconvenience.
Our team does occasionally experience production delays caused by Covid-19, but we are working hard to get all of your favorites back in stock as soon as possible! We recommend ordering what is in stock now and try out a new scent or product to keep your sales going. If you’re interested in purchasing a sold out product, be sure to sign up for back in stock notifications to receive an email once it’s back.
Yes! We offer NET60 terms to eligible brick and mortar stockists via Faire through our direct link (pfcandleco.faire.com). Includes US + Canada brick and mortar stores only.
Additionally, we offer Shop Pay Installments for orders up to $3k!
We offer display signs, matches, printable scent + product cards, and more. Check out our Extras page or our Merch Guide for tips on how to display our products and increase your sell-through rate!
Our products are not available in sample sizes in an effort to not create excess waste as part of our Climate Neutral status.
Once you are logged into our wholesale site, you can view them under the top navigation.
Any changes or cancellations to orders cannot be made once the order has been placed. We work with a logistics partner to fulfill most Wholesale orders, which means that we will try our best to cancel or make changes to your order, however, we can't guarantee it especially if the order has already been processed or shipped out. If you need to update your information, edit or cancel your order, please reach to email@example.com out as soon as possible after placing your order.
Any changes or cancellations to orders are subject to a 10% re-packing/stocking fee. If your order has already been packed up or shipped, we will not be able to accept any changes to your order.
If you would like to add to your current order, please place a new order on our site or contact our team at firstname.lastname@example.org. Please note that additional shipping charges will apply as the addition will be processed as a new order.
As part of our Terms of Service, P.F. Candle Co. does not offer exclusivity. We find that our boutiques tend to have a high sell through rate regardless of surrounding stores nearby and we carry such a wide range of skus that do not tend to overlap.
All of our products are shipped in compostable pulp packaging in cardboard boxes to prevent breakages.
AK/HI orders are shipped via USPS Priority Mail while all other US states + Canada + Mexico are shipped via UPS Ground unless stated otherwise.
For Canada + Mexico, additional duties or taxes may apply however please feel free to reach out to us if you ever need a USMCA form to provide to your broker or shipping company to reduce these fees.
Additional duties / taxes may apply, however we do provide a USMCA upon request with every shipment which helps decrease duties and taxes for wholesale orders under $3,300. If you ever need this form, please reach out to us via email at email@example.com and we would be happy to provide you with a USMCA that is valid for up to one year.
Duties and taxes are then factored into your MSRP to help maintain profit margins.
P.F. is not responsible for duties and taxes and any taxes and duties are the responsibility of the buyer. P.F. Is not responsible for any costs associated with failure to pay taxes/duties, incorrect shipment address and not disclosing broker information prior to placing your order. Shipping costs will not be refunded.
If you are currently working with a broker, please email us at firstname.lastname@example.org with the following information - Broker Company, Broker Email, Broker Billing Address, Broker Phone Number, Broker GST #. For more information, please visit our Canadian Shipping & MSRP page.
If you have received broken or damaged products, please send an email to email@example.com with your order number, which products or scents were damaged, and a picture of the damaged product for our records. We request that all damages are reported within 5 business days in order to receive a credit or replacement.
Due to the continual summer heat in some areas, melted or leaky candles may occur in transit. Please avoid leaving your packages outside in the hot summer sun when possible.
Returns & Exchanges
We do not accept any returns unless authorized by one of our team members. Exchanges are evaluated on a case-by-case basis and shipping costs are non-refundable. Exchanges are not available on seasonal or special scents.
We recommend giving our products a try for at least 90-days. If the product or scent is still not selling in your shop after this time period, we can offer a buy-back to exchange the product for something that will sell in your shop. Please email our team for more info.
Please note: our buy-back policy is only eligible for orders placed directly on our wholesale website and we are not able to offer buy-backs on seasonal or limited edition scents.
Where is P.F. Hand and Body Wash currently distributed?: P.F. Hand and Body Wash is currently available to purchase in the US, EU and Taiwan.
Why is this not available in my region?: Unfortunately, this product is not available in your region right now due to distribution regulation requirements for cosmetic products.
Will you be releasing this in my region in the future?: As with most of our releases, we are choosing to start small and hope to expand Hand & Body Wash.
Can I purchase this product from your wholesale website if I am not in the US / EU?: Unfortunately, due to for cosmetic distribution regulations we are unable to sell this product outside of the US / EU / Taiwan.
Since our 2008 Etsy shop days, we've prided ourselves on making high-quality products that are easy on the environment and your wallet. Taking scents inspired by personal memories, our team of 90+ develops these into home goods that elevate your everyday. The result is luxury fragrance you can feel good about.
In our Classic Line, the 7.2 oz standard candles are generally our most popular product followed by Reed Diffusers and Incense. Teakwood & Tobacco, Amber & Moss, Golden Coast, Piñon, and Sandalwood Rose, and Ojai Lavender are a few of our best selling scents.
In our Sunset Line, our best sellers include Swell and Golden Hour however, we highly recommend picking up all 4 scents in at least 1 product type to tell the story of the line. Each scent is inspired by time of day.
Our MSRP for US + Canadian stockists can be found here. Undercutting our pricing may result in suspension of your wholesale account.
To keep with the simple ethos of our design, our products do not come with extra packaging.
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, phthalate-free, and never tested on animals.
All of our candles are made with 100% domestically-grown soy wax and cotton core wicks. Our Classic + Sunset products are made using a blend of fine fragrance oils that consist of natural and man-made materials.
Each product page has a complete list of ingredients.
Great question! We use a premium blend of man-made and natural fragrances for both our Classic and Sunset lines, as they 1) allow us to create more complex scent profiles; 2) are oftentimes, more sustainable to produce; and, 3) allow us to offer our products at accessible price points.
If your store is located in any of the following countries, please send wholesale inquiries + questions to the email address listed below.
Belgium, The Netherlands, Luxembourg, Scandinavia, Germany, Austria, Switzerland, France, Spain, Greece, Italy - SoloTwentyFive - firstname.lastname@example.org
For international orders, we typically ship via FedEx which takes approximately 2-4 business days to arrive on top of our lead time. Please note, the buyer is responsible for any applicable tariffs/duties, and FedEx will bill you separately. Any customs/tariffs levied by the import country is buyer's responsibility and is not included in the shipping cost. These costs then get factored into your MSRP for you to maintain a profit margin.
For international orders outside of North America, please contact email@example.com to inquire about placing an order with us.
For international orders outside of North America, payment is due when you receive your invoice with shipping costs. Orders must be paid before our team starts preparing your order. Any payments made past this date may cause your order to be moved to the end of our shipping queue.
General Questions (US, Canada, Mexico) - firstname.lastname@example.org
International Questions (outside of North America) - email@example.com