Re-selling P.F. Candle Co. products on 3rd party sites such as Amazon, Ebay, Etsy, etc. is strictly prohibited. If we find out that you are re-selling on any of these sites, your account approval will be revoked. Please check out our terms of service for more information.
To order testers, click on each product listing and select the checkbox below the drop-down quantities list. If you notice a tester is not listed on a product page, it means that we are currently sold out. Due to continued delays caused by Covid-19 and our team's focus on re-building inventory, we currently do not have a restock date on any tester products. We apologize for the inconvenience and hope to bring testers back in the future!
Our team is still experiencing production delays caused by Covid-19, but we are working hard to get all of your favorites back in stock as soon as possible! We recommend ordering what is in stock now and try out a new scent or product to keep your sales going. If you’re interested in purchasing a sold out product, be sure to sign up for back in stock notifications to receive an email once it’s back.
Pro tip: Inventory is added to our site at the beginning of each week, so we highly recommend placing orders and checking what’s been restocked on Tuesday's or Wednesday's!
Yes! We offer NET60 terms to eligible brick and mortar stockists via Faire through our direct link (pfcandleco.faire.com). Includes US + Canada brick and mortar stores only.
We offer display signs, matches, printable scent + product cards, and more. Check out our Extras page or our Merch Guide for tips on how to display our products and increase your sell-through rate!
We do! Please email us at email@example.com with your store name and the best shipping address to request complimentary sample scent cards to give our scents a try.
We have several wholesale resources listed on our website including High-Res Product + Lifestyle imagery for your website and social media, Merch Guide, Printable Scent + Product Cards, and more.
Once you are logged into our wholesale site, you can view them under the top navigation.
Any changes or cancellations to orders are subject to a 10% re-packing/stocking fee. If your order has already been packed up or shipped, we will not be able to accept any changes to your order.
If you would like to add to your current order, please place a new order on our site or contact our team at firstname.lastname@example.org. Please note that additional shipping charges will apply as the addition will be processed as a new order.
Shipping & Damages
All of our products are shipped in compostable pulp packaging in cardboard boxes to prevent breakages.
We ship via UPS Ground to the contiguous US states and we ship via USPS to Alaska + Hawaii.
For Canada + Mexico, we ship via UPS Standard and include a USMCA form with every shipment. Additional duties or taxes may apply however please feel free to reach out to us if you ever need a USMCA form to provide to your broker or shipping company to reduce these fees.
Additional duties / taxes may apply, however we do provide a USMCA with every shipment which helps decrease duties and taxes for wholesale orders under $3,300. If you ever need this form, please reach out to us via email at email@example.com and we would be happy to provide you with a USMCA that is valid for up to one year.
Duties and taxes are then factored into your MSRP to help maintain profit margins.
If you are currently working with a broker, please email us at firstname.lastname@example.org with the following information - Broker Company, Broker Email, Broker Billing Address, Broker Phone Number, Broker GST #. For more information, please visit our Canadian Shipping & MSRP page.
If you have received broken or damaged products, please send an email to email@example.com with your order number, which products or scents were damaged, and a picture of the damaged product for our records. We request that all damages are reported within 5 business days in order to receive a credit or replacement.
Returns & Exchanges
We do not accept any returns unless authorized by one of our team members. Exchanges are evaluated on a case-by-case basis and shipping costs are non-refundable. Exchanges are not available on seasonal or special scents.
We recommend giving our products a try for at least 90-days. If the product or scent is still not selling in your shop after this time period, we can offer a buy-back to exchange the product for something that will sell in your shop. Please email our team for more info.
Please note: our buy-back policy is only eligible for orders placed directly on our wholesale website and we are not able to offer buy-backs on seasonal or limited edition scents.
Since our 2008 Etsy shop days, we've prided ourselves on making high-quality products that are easy on the environment and your wallet. Taking scents inspired by personal memories, our team of 60+ develops these into home goods that elevate your everyday. The result is luxury fragrance you can feel good about.
In our Classic Line, the 7.2 oz standard candles are generally our most popular product followed by Reed Diffusers and Incense. Teakwood & Tobacco, Amber & Moss, Golden Coast, Piñon, and Sandalwood Rose are a few of our best selling scents.
In our Sunset Line, our best sellers include Swell and Golden Hour however, we highly recommend picking up all 4 scents in at least 1 product type to tell the story of the line. Each scent is inspired by time of day.
Our MSRP for US + Canadian stockists can be found here. Undercutting our pricing may result in suspension of your wholesale account.
To keep with the simple ethos of our design, our products do not come with extra packaging.
All of our ingredients are thoughtfully sourced to create safe, sustainable products that are vegan, cruelty-free, phthalate-free, and never tested on animals.
All of our candles are made with 100% domestically-grown soy wax and cotton core wicks. Our Classic + Sunset products are made using a blend of fine fragrance oils that consist of natural and man-made materials.
Each product page has a complete list of ingredients.
Great question! We use a premium blend of man-made and natural fragrances for both our Classic and Sunset lines, as they 1) allow us to create more complex scent profiles; 2) are oftentimes, more sustainable to produce; and, 3) allow us to offer our products at accessible price points.
If your store is located in any of the following countries, please send wholesale inquiries + questions to the email address listed below.
Belgium, The Netherlands, Luxembourg, Scandinavia, Germany, Austria, Switzerland, France, Spain, Greece, Italy - Represented by SoloTwentyFive at firstname.lastname@example.org
U.K. & Ireland - Represented by Candles Direct at email@example.com
Japan - Represented by Hiro at firstname.lastname@example.org
South Korea - Represented by Bless & Co at email@example.com
Taiwan - Represented by Test Rite at firstname.lastname@example.org
New Zealand - Represented by Hagen + Co at email@example.com
For international orders, we ship via DHL global express which takes approximately 2-4 business days to arrive on top of our lead time. Please note, buyer is responsible for any applicable tariffs/duties, and DHL will bill you separately. Any customs/tariffs levied by the import country is buyer's responsibility and is not included in the shipping cost. These costs then get factored into your MSRP for you to maintain a profit margin.
For international orders outside of North America, please contact firstname.lastname@example.org to inquire about placing an order with us.
For international orders outside of North America, payment is due 1 day prior to your assigned ship date. Any payments made past this date may cause your order to be moved to the end of our shipping queue.
General Questions (US, Canada, Mexico) - email@example.com or firstname.lastname@example.org
International Questions (outside of North America) - email@example.com